There’s a few ways you can pay your electricity bill and our payment options are listed below. If you have any questions about your account, please contact us.
You can pay your account with any credit or debit card. A transaction fee of 0.6 percent will apply. Have your bill handy as you will need your payment number. Click here to pay now.
Paying your bill by direct debit takes the worry out of remembering to pay your account, with full payment automatically deducted from your nominated bank account or credit card every two months on the account due date.
To register for direct debit, you will need to log in to My Account. If you choose to pay by direct debit, you will still receive a bill from us before payment is taken.
Make a payment with your credit or debit card by telephoning our payment line on 1300 134 615 and following the prompts.
Post your cheque along with the payment slip portion of your bill to:
GPO Box N1028
Perth WA 6843
Use your internet or phone banking to pay your account with BPAY. You will need the BPAY reference and payment number found on the payment slip portion of your account to use this service.
Pay your bill in person at any Australia Post agency or outlet. You will need to bring your bill with you to use this payment service.
Customers who receive Centrelink payments can pay their account using Centrepay, a free Centrelink direct bill paying service. Instead of paying your account every two months, payments are budgeted into smaller, more manageable amounts.
Go to Human Services for more information and to set up your Centrepay deductions.
Find out about the assistance available by selecting one of the options below.
|Concessions, rebates and subsidies for residential customers||Payment difficulties?|
|If you have a concession, you may be eligible for a rebate or subsidy.||Trouble paying your bill? Find out about the help available.|
If your premise has been disconnected due to non-payment of your account, your power supply will not be re-connected until confirmation of payment has been received.
When you log into My Account online and pay with a credit card, we can validate your payment immediately and your power supply will be reconnected within three hours.
If you pay your account using one of our other payment methods, you should allow approximately three days for us to receive confirmation of your payment and to reconnect your power supply.
Emergency or supply interruptions 13 23 51 (24 hours)
Faulty streetlights and poles 1800 264 914
Account enquiries - Residential 1800 267 926 (8 am - 5 pm weekdays)
Account enquiries - Prepayment 1800 447 707 (9 am – 4 pm weekdays)
Account enquiries - Business 1800 737 036 (8 am - 5 pm weekdays)
Account enquiries - Fax 1800 420 998
Interpreter Service 13 14 50
TTY for account enquiries and faults 1800 461 499
Media enquiries 1800 799 745 (media only)