These terms and conditions apply to your access to and use of My Account. By clicking the '[I have read, understand and agree with the Terms and Conditions]' checkbox or otherwise using or attempting to use My Account, you confirm you have read and understood and accept and agree to all of these terms and conditions, without alteration or exception. If you do not accept these terms and conditions, do not click the '[I Accept the Terms and Conditions]' checkbox or otherwise use or attempt to use My Account.
Subject to clauses 9 and 13, no other terms apply to your access to or use of My Account. Acceptance by you of these terms and conditions binds you and anyone acting for you or on your behalf (including, but not limited to, any of your employees, officers and agents) to comply with these terms and conditions.
You should read these terms and conditions carefully and obtain such independent advice as you require in relation to them. In the terms and conditions:
Headings used in these terms and conditions are not representations and do not form part of this agreement.
My Account and certain information contained in the Website are provided for, and may only be accessed by, our current electricity customers who have registered for use of My Account.
You must select a unique user identification and password, which we will use to identify you when you transact business with us via My Account.
You must use your unique user identification and password to:
You should check your energy account records and bank account records carefully to reconcile them and promptly report to us as soon as you become aware of any errors, transactions that you did not authorise, or you think may have been made by someone else without your permission.
The only terms and conditions which are binding upon us in relation to your access to or use of My Account are:
We may amend or replace these terms and conditions or My Account, in whole or in part, at any time. If we do, we will give you at least 14 days notice of the change through any one or more of the following means (at our discretion): My Account, the Website, in press advertisements, by letter, newsletter, or on your bill.
Either party may terminate your use of My Account at any time by giving at least 5 days notice. Our obligation to give you advance notice does not apply if variations or termination are required in an emergency to restore or maintain the security of My Account, any customer data or Horizon Power data or the Website.
Transactions made through My Account or the Website or by telephone:
We may cancel your access to and use of My Account or the Website at any time without notice or any liability to you if we believe any of your user identification and password are being used, or will or are reasonably likely to be used, in a way that will or is reasonably likely to cause loss or damage to you, us or any other user of My Account or the Website.
It is your responsibility to use other means of effecting transactions and obtaining information if for any reason you are unable to use the Website or My Account.
We undertake to make all reasonable efforts to ensure that the Website and My Account are available to you during the hours specified by us. However from time to time when the Website or My Account is not available or otherwise not fully functional ("off-line"), then, subject to clause 13, we are not liable to you for or in connection with:
Subject to clause 13 and in addition to the Website Disclaimer, we will not be under any liability to you (or any of your officers, agents or employees) for any direct or indirect loss or damage (including without limitation consequential loss or damage, loss of profit or anticipated profit, loss of data, loss of use, damage to goodwill and loss due to delay) however caused (including without limitation due to breach of contract, negligence and/or breach of statute) which may be suffered or incurred or which may arise from or in connection with your use of My Account or the Website or your use of or reliance upon any of the information, services and/or material contained in My Account or the Website or provided by us to you or our negligence or our breach of any of our obligations under these terms and conditions.
The information and data contained in or available at or via My Account or the Website ('Information and Data') is provided or otherwise made available by us in good faith. However, changes or events may occur which cause some or all of the Information and Data to be inaccurate or out of date. Accordingly, in addition to the Disclaimer but subject to the rest of this clause 13, we do not warrant or guarantee in any way the accuracy, completeness or currency of any of the Information and Data, and any reliance by you upon any of the Information and Data is entirely at your own risk.
If you are a Consumer, we may be taken to have given you certain consumer guarantees under the Australian Consumer Law ('Consumer Guarantees') about the supply of goods (including electricity) or services to you. If we fail to comply with any of those Consumer Guarantees, then you may have statutory rights against us under the Australian Consumer Law that we are prohibited by law from excluding, restricting or modifying.
Nothing in these terms and conditions is to be taken to exclude, restrict or modify:
(a) any rights of recovery or to compensation you may have under the Australian Consumer Law;
(b) any other rights of recovery or to compensation you may have under law, including, for example, under the Code of Conduct for the Supply of Electricity to Small Use Customers, Horizon Power's Customer Charter, or under your Standard Form Contract; or
(c) any other condition, warranty or guarantee (including the application of any Consumer Guarantee under the Australian Consumer Law),
to the extent that we are prohibited by law from excluding, restricting or modifying them.
All other conditions, warranties and guarantees in relation to any matter (including any rights of recovery or to compensation), whether or not implied by law, are, to the maximum extent permitted by law, excluded. This exclusion applies whether or not you are a Consumer.
Where any goods or services supplied under this contract are not goods or services of a kind ordinarily purchased for personal, domestic or household use, our liability for breach of any Consumer Guarantee applicable to our supply of goods or services under the Australian Consumer Law, to the extent that it is permitted by law, is limited to any one of the following determined by us:
(a) in the case of goods:
(b) in the case of services:
My Account or the Website may contain links to websites maintained by other organisations. We have no affiliation with those other websites, do not endorse any material on those other websites and do not provide any warranty, or assume any responsibility regarding the quality, accuracy, source, merchantability, fitness for purpose or any other aspect of the material on those other websites.
We own copyright in the contents of My Account and the Website. You may access and display these pages on a computer or a monitor, and print out for your personal or internal business use any page or part of any page of My Account or the Website. All other use, copying or reproduction (including reproduction on any other website) of any part of My Account or the Website is prohibited.
We do not represent or warrant that My Account or the Website and any other Information and Data contained in, downloaded or accessible from or using My Account or the Website, is free from computer viruses (including macro viruses) or any other defect or error which may affect your software or systems. You should protect your software and systems by installing and implementing your own security checks and systems.
My Account and the Website use a feature of your internet browser called a "cookie" to manage security and store report parameter information. If your browser does not support cookies, or you have disabled this functionality, you will not be able to use My Account and the Website.
The law of Western Australia governs these terms and conditions and your use of My Account and the Website, and you and we submit to the non-exclusive jurisdiction of the Courts of Western Australia and the Federal Court of Australia in relation to any dispute arising out of these terms and conditions.
Emergency or supply interruptions 13 23 51 (24 hours)
Faulty streetlights and poles 1800 264 914
Account enquiries - Residential 1800 267 926 (8 am - 5 pm weekdays)
Account enquiries - Prepayment 1800 447 707 (9 am – 4 pm weekdays)
Account enquiries - Business 1800 737 036 (8 am - 5 pm weekdays)
Account enquiries - Fax 1800 420 998
Interpreter Service 13 14 50
TTY for account enquiries and faults 1800 461 499
Media enquiries 1800 799 745 (media only)