My Account is Horizon Power’s online customer portal. My Account allows you to view your current and previous bills and meter readings, update your contact details, move into or out of a property, and make a payment.
Registering for My Account can be done in a few simple steps. If you aren’t a Horizon Power customer you will need to create an account before you can register for My Account. To do this:
If you're already a Horizon Power customer, you will need a copy of your invoice to register. Click here to continue.
After registering we will send you a confirmation email with a link – you need to click on the link to confirm your registration and details. If you’ve done that and are still having problems, please contact us at firstname.lastname@example.org
Please contact us at email@example.com
Click here to reset your password.
Before you can sign in, you need to register for My Account. If you have registered and still cannot sign in, please contact us at firstname.lastname@example.org
Yes. All online payments are managed securely to Australian Standards.
Yes. Click here to find out how.
If you select paperless billing, your invoices will be emailed to you instead of being sent by post. Irrespective of how you choose to have your bills delivered, they will be visible to you within My Account.
In My Account you can change how we deliver your bills by clicking on update your details, then selecting change statement delivery and selecting how you wish to receive your bills.
It is possible that you may still receive a printed invoice if it is already in the post. However, your next invoice will be via email. Note that it can take up to 3 business days for our records to be updated.
To update your contact details, please sign in to My Account and click on update your details.
No. Horizon Power’s current means of contacting you will remain in place until you are notified otherwise.
Please update the settings within your email to send bills to your inbox.
For help and support please contact 1800 267 926 (residential) or 1800 737 036 (business) between 8 am - 5 pm and a call centre representative will assist you with your problem.
Whilst not currently available, this may be available in the future.
Emergency or supply interruptions 13 23 51 (24 hours)
Faulty streetlights and poles 1800 264 914
Account enquiries - Residential 1800 267 926 (8 am - 5 pm weekdays)
Account enquiries - Prepayment 1800 447 707 (9 am – 4 pm weekdays)
Account enquiries - Business 1800 737 036 (8 am - 5 pm weekdays)
Account enquiries - Fax 1800 420 998
Interpreter Service 13 14 50
TTY for account enquiries and faults 1800 461 499
Media enquiries 1800 799 745 (media only)